FAQ and Refund Policy
How should I store the cakes once I receive them?
Refrigerate them for up to 3 days once receiving them if you don't plan on eating them right away. Otherwise you can freeze the cake for up to 3 months. To thaw, place the cake in the fridge the day you plan to consume it and then take it out 1 hours before eating.
How do I eat the cake?
Drizzle the icing on top of the cake, decorate with rose petals and enjoy room temperate or warm (15 seconds in the microwave!)!
How often are your sales?
I do a sale every other week. Items go on sale at 9am PST on Saturdays.
Can I get a cake delivered on a specific date?
Unfortunately, I can't guarantee delivery dates. I only do 2 sales a month and bake the cakes post-sale. I don't have the capacity to take one off orders outside of my sales just yet!
Where do you deliver?
I ship nationwide in the US.
Can I pick up?
Pick ups are in Belmont,CA every other Thursday between 5-7pm.
Are the cakes eggless?
No they are not, however I teach a Gulab Jamun Bundt cake class which includes an egg substitute.
Bakery Refund Policy:
A refund will be processed if your package is missing and not marked as delivered by USPS or damaged. If damaged, please send a photo of the damaged box/items to firstname.lastname@example.org along with the order number.
If for any reason you have any other issue with your cakes please email email@example.com and we will try and make it right!
For pick up orders, pick ups are from 6-7 pm PST every other Thursday. If you need to change your pick up time please email hetal@milkandcardamom and we can try our best to accommodate your request. If you do not pick up your order or reschedule your order with us within 24 hours of the pickup time, no refund or replacement will be provided.
Cookbook Refund Policy:
A refund will be processed if your package is missing and not marked as delivered by USPS or damaged. If damaged, please send a photo of the damaged package to firstname.lastname@example.org along with the order number.
Ebooks are non-refundable.
Online Cooking Class Refund Policy:
Online Classes are non-refundable.